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FAQs

Take a look at our most frequently asked questions below:

Q – Which method do you use for carpet cleaning?
A – Our service is steam carpet and upholstery cleaning. Hot water extraction removes any unpleasant smells, stubborn stains and kills bacteria.

Q – Do I need to provide cleaning chemicals?
A – No. We use top grade, professional carpet and upholstery cleaning chemicals.

Q – Are you insured?
A – Yes. All our technicians are fully insured with public liability cover.

Q – What is the carpet cleaning drying time?
A – During the summertime drying time is about 3-5 hours. Wintertime is about 4-7 hours.

Q – Do I need to move my furniture?
A – Our technicians will move any furniture that does not require more than one person to move. If you do not want your furniture to be moved, we can clean around it.

Q – I have a pet. Are your chemicals safe?
A – Yes, our professional chemicals are safe for pets, children and women who are pregnant.

Q – How often do I need to clean my carpets?
A – On average, you should clean your carpets twice per year. But it very depends on how many people are living in the property and if you have pets.

Q – How long does it take to clean the carpets in one bedroom flat?
A – On average, we would need up to one hour.

Q – Do you work on location, or takeaway and deliver back?
A – We provide our service at your premises.

Q – Do you clean velvet sofas?
A – Yes, we clean velvet upholstery.

Q – Do I need to remove the sofa cushions and wash them, or will you clean them?
A – The price includes upholstery base and the cushions.

Q – What will you need when you arrive?
A – All we need is electricity and water to complete the job.

Q – How quickly can you come?
A – We try to book every job as soon as we can. Sometimes we can come the same day. But if it is not an emergency, please book 2-3 days in advance.